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Unlock boundless career possibilities with this Customer Service microcredential! Designed in partnership with business and industry, this microcredential provides you with indispensable business acumen, polished communication skills, essential literacy in key business software applications and unrivaled customer service competencies. With a focus on practical applications and real-world scenarios, you will emerge as a trusted advocate for customer satisfaction, ready to leave a lasting impression in any role you pursue. This microcredential was initially designed and co-branded with the famous Mohonk Mountain House, legendary for their customer service excellence; however, the skills have broad application across industries from business to hospitality to healthcare. Grounded in essential business skills, successful completion of this microcredential prepares you for continued study, internships and to immediately apply for jobs as a client relations specialist, administrative assistant, executive assistant, office manager, sales specialist, customer service representative, call center agent and more.
Credits earned in the completion of this microcredential can be applied toward completion of a related certificate or degree program. It is a building block that gives you a jump start to education and career success.
Each campus will confirm final costs. The estimated tuition shown above is based on NYS residency for this institution. Tuition can vary based on full- or part-time attendance, residency and whether the courses are undergraduate or graduate. Additional costs include fees and books. Some available grant funding for eligible students may be highlighted on this page. For information on other possible financial support to help you pay for your microcredential, please visit our For You page.
Each campus will confirm final cost. Some available grant funding for eligible students may be highlighted on this page. For information on other possible financial support to help you pay for your microcredential, please visit our For You page.
SUNY's microcredentials are setting the standard nationally and internationally for high-quality, stackable credentials designed for today's learner. All of SUNY's microcredentials are designed to be:
Academic quality is paramount in the development and approval of SUNY microcredentials.
Each microcredential has immediate value and, where possible, stacks together with other microcredentials.
Microcredentials are designed to meet current and emerging market needs and align with relevant industry standards.
Completion of our microcredentials is recorded on your transcript and/or highlighted in a digital badge so your accomplishments travel with you.
Inaugural recipient of the Business Council of NYS Workforce Innovation Award