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Microcredential in

Hotel, Resort and Hospitality Associate

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Delivery
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2 Semesters
Estimated Time To Complete
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What you'll learn

Success in hospitality today requires cross-functional knowledge and an unmatched commitment to customer satisfaction. Gain these essential skills and more with this Hotel, Resort and Hospitality Microcredential! Depending on your prior level of work experience, you will gain the skills necessary to manage and market or assist with the management and marketing of a hotel, resort or tourism operation. You will understand common fiscal and operational priorities, know how to motivate employees to success, study and apply skills in consumer behavior, build leadership and management skills, and understand the essential role of marketing and social media. You will earn two nationally recognized certifications in Hootsuite, a social media dashboard system. You will receive a Pathways Up for Success in Hospitality (PUSH) badge through METRIX, an online platform used by Warren County Employment and Training Administration for customer service professionalism. You will also receive necessary training in Narcan administration, New York State Sexual Trafficking and Sexual Exploitation prevention training. This microcredential is a great fit for those currently in the hospitality field seeking to add specialized skills and those ready to advance to the management level. For those just beginning their career, successful completion prepares you to apply for junior level positions in customer support, operations or marketing at hotels, casinos, restaurants, amusement parks and more. This microcredential can also provide a great foundation for entrepreneurs seeking to open a hospitality-related business.

Microcredential course requirements

 

Skills covered

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Credits earned in the completion of this microcredential can be applied toward completion of a related certificate or degree program. It is a building block that gives you a jump start to education and career success.

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