Fundamentals of Effective Communication

What you'll learn

Effective communication is at the heart of every business and organizational success. Elevate your skills now with this Fundamentals of Effective Communication microcredential! Motivating and managing employees, transparency and clarity in setting and reaching goals, board relations, client and customer relations, fundraising pitches, pitches to banks and funders, and more, all rely on effective, persuasive, accurate and transparent communication. You will understand the critical theories of communication and persuasive communication that have stood the test of time. You will learn how to customize messaging based on audience analysis, interact with staff and superiors, and gain essential skills in negotiation, mediation, problem solving, public speaking and research. Successful completion of this microcredential is a great way to add specialized skills to help aspiring or current managers or directors keep pace or advance and to enhance the skill-level of front-facing staff, customer service professionals, trainers and educators. It provides essential skills for those entering or re-entering the workforce, helping you to stand apart from the competition when applying to jobs in any field. Notably, given the universal demand for essential communications skills, the credits from this microcredential can be applied toward a number of degree programs, supporting your advancement no matter your area of interest.