Human Resources & Training: Hospitality

What you'll learn

Take the next step in your hospitality career with this innovative Human Resources & Training microcredential! Grounded in an understanding of today's hospitality industry, including seasonal fluctuations, emerging technologies, and a complex regulatory environment, this microcredential builds essential skills in recruitment, hiring, and employee retention. You will strengthen your abilities in critical thinking, decision-making, conflict resolution, and leadership, while gaining a solid understanding of employment and labor laws. With a strong emphasis on effective training practices, you will learn how to assess needs, design impactful programs, and evaluate outcomes to improve both employee satisfaction and organizational performance. In addition, you will have the opportunity to earn dual certification from the nationally recognized American Hotel & Lodging Association-Managing Hospitality Human Resources and Training and Development in the Hospitality Industry, helping you to stand out in a competitive job market. This microcredential prepares all for continued study, readies those in entry level roles across the hospitality industry to apply for promotion to human resources, and provides current human resources professionals with the specialized skills needed to transition into the hospitality sector. Successful completion of this microcredential prepares you to manage people and training programs with confidence—skills that are in high demand across the service industry and beyond.