SUNY.edu uses simple cookies to help build a better website experience for our visitors. Learn more in our Privacy Policy.



Learn to understand, manage and resolve conflict in all its forms across the modern workplace through this Conflict Management microcredential. You will learn to apply actionable strategies to resolve workplace conflict and effectively lead. You will explore how culture, identity, and generation can influence tension while building practical skills in emotional intelligence, communication, and conflict resolution. You will develop a conflict resolution plan tailored to your organization, helping you turn challenges into opportunities for growth and foster collaboration in today's diverse, hybrid workforce. Successful completion of this microcredential provides existing professionals with in-demand skills needed to keep pace or advance, leading to certification from the UB Center for Leadership and Global Impact.
This microcredential is stackableCredits earned in the completion of this microcredential can be applied toward completion of a related certificate or degree program. It is a building block that gives you a jump start to education and career success.
Each campus will confirm final costs. The estimated tuition shown above is based on NYS residency for this institution. Tuition can vary based on full- or part-time attendance, residency and whether the courses are undergraduate or graduate. Additional costs include fees and books. Some available grant funding for eligible students may be highlighted on this page. For information on other possible financial support to help you pay for your microcredential, please visit our For You page.
Each campus will confirm final cost. Some available grant funding for eligible students may be highlighted on this page. For information on other possible financial support to help you pay for your microcredential, please visit our For You page.
SUNY's microcredentials are setting the standard nationally and internationally for high-quality, stackable credentials designed for today's learner. All of SUNY's microcredentials are designed to be:
High QualityAcademic quality is paramount in the development and approval of SUNY microcredentials.
StackableEach microcredential has immediate value and, where possible, stacks together with other microcredentials.
In-demandMicrocredentials are designed to meet current and emerging market needs and align with relevant industry standards.
PortableCompletion of our microcredentials is recorded on your transcript and/or highlighted in a digital badge so your accomplishments travel with you.
Inaugural recipient of the Business Council of NYS Workforce Innovation Award