20407
Customer Service
What you'll learn
Unlock boundless career possibilities with this Customer Service microcredential! Designed in partnership with business and industry, this microcredential provides you with indispensable business acumen, polished communication skills, essential literacy in key business software applications and unrivaled customer service competencies. With a focus on practical applications and real-world scenarios, you will emerge as a trusted advocate for customer satisfaction, ready to leave a lasting impression in any role you pursue. This microcredential was initially designed and co-branded with the famous Mohonk Mountain House, legendary for their customer service excellence; however, the skills have broad application across industries from business to hospitality to healthcare. Grounded in essential business skills, successful completion of this microcredential prepares you for continued study, internships and to immediately apply for jobs as a client relations specialist, administrative assistant, executive assistant, office manager, sales specialist, customer service representative, call center agent and more.
Microcredential course requirements
Skills covered
This microcredential is stackable
Credits earned in the completion of this microcredential can be applied toward completion of a related certificate or degree program. It is a building block that gives you a jump start to education and career success.
Faculty
Related microcredentials
Part of a series
Additional resources
*Estimated tuition
Each campus will confirm final costs. The estimated tuition shown above is based on NYS residency for this institution. Tuition can vary based on full- or part-time attendance, residency and whether the courses are undergraduate or graduate. Additional costs include fees and books. Some available grant funding for eligible students may be highlighted on this page. For information on other possible financial support to help you pay for your microcredential, please visit our For You page.
*Estimated cost
Each campus will confirm final cost. Some available grant funding for eligible students may be highlighted on this page. For information on other possible financial support to help you pay for your microcredential, please visit our For You page.