Front Office Management

What you'll learn

A front office manager plays a central role in overseeing daily operations and supervising staff to ensure consistent and effective progress toward meeting business goals across multiple industries. This microcredential is part of a two-microcredential series, along with Advanced Front Office Management, that works to progressively build skills in business communications, management, and human resources. The focus in this microcredential is on employee relations including engagement, conduct, and productivity with a focus on risk management, ethics and effective verbal and written communication skills. Successful completion of this microcredential prepares you for continued study and readies current office professionals to begin applying for office manager and human resource manager positions. Expertise in front office management, along with knowledge of U.S. employment laws, will be a valuable asset to both you and your employer.