SUNY Blue FAQ
- How do I access SUNY Blue?
- Can I use Single Sign-on for SUNY Blue?
- I entered my correct username and password, but I still cannot get into SUNY Blue.
- How do I get credentials to log on to SUNY Blue?
- How do I add a user to my site?
- Does SUNY Blue support mobile devices?
- What desktop browsers support SUNY Blue?
- How do I make SUNY Blue my homepage?
- Who can customize our Department Site?
- Why can't users see my site without logging in?
- How do I manage my alerts?
- How do I receive Email alerts?
- How do I get to my profile to edit certain attributes such as a photo and "About Me" sections?
- Why is the Org Chart information missing from 'My' profile?
- How to preview the Org Chart from the employee directory search?
- Under "My Settings" why does my account start with "i:0#.w|" prefix?
- My web site looks wrong and some features are not working.
- What is a SharePoint list?
- How do I share a page?
- Why does nothing happen when I click on an Excel (.xlsx) or PowerPoint (.pptx) document?
- Why can't I upload a document from my iPad?
- How do I approve a Pre-Travel Request?
- How do I log in as a different user or change the user in SUNY Blue?
- How do I add color for each category on my calendar?
- Why do I have to log in twice on my iPad or iPhone?
How do I access SUNY Blue?
* If you are not on the SUNY network you may have to log in with your network credentials.
Can I use Single Sign-on for SUNY Blue?
All SUNY SA desktops and laptops should be configured for "Single Sign-on". If you are having trouble or would like to know the settings and policies for configuring the browser, please see the Single Sign-on Document.
I entered my correct username and password, but I still cannot get into SUNY Blue.
There could be several reasons why this is occurring, please check or do the following:
- If your trying to access SUNY Blue but have different credentials for your device/computer than SUNY Blue; try selecting 'Other User' when the login prompts you to enter credentials and then append 'sysadmin/' in front of your SUNY Blue user id. For example, if your userid is 'smithjr' you would enter 'sysadmin/smithjr'.
- Passwords that System Administration grant typically expire every 90 days, in order to reset your password please go to https://www.suny.edu/security/login/changeEmail.do. For additional details you can review the 'Forgot/Reset user password' section within the Affiliate Credentials Administrative document.
After you applied the applicable items above and you still can't gain access to SUNY Blue, please contact HELPDESK.
*NOTE: As of today, SUNY Blue is only available to SUNY System Administration. Over the next couple of months we will be releasing this SUNY wide.
How do I get credentials to log on to SUNY Blue?
You log on with your SUNY LAN username and password. If you do not have credentials to log on to the LAN, please refer to the User Services User Credential Request form.
How do I add a user to my site?
Send a request to WebRequest in order to start the process.
Does SUNY Blue support mobile devices?
Yes, see the table below for details.
| Mobile Device Operating System | Operating System Version | Browser | Smartphone Device | Slate or tablet device |
|---|---|---|---|---|
| Windows Phone | Windows Phone 7.5 or later versions | Internet Explorer Mobile | Supported | Not applicable |
| Windows | Windows 7 or later versions | Internet Explorer | Not applicable | Supported |
| iOS | 5.0 or later version *video play experience requires iOS version 6.0 or later. | Safari | Supported | Supported *Office Web Apps full functionality is supported on iPad versions 2 and 3 using iOS 6.0 or later versions. Limited viewing and editing functionality is also supported on iPad versions 1,2,3 using iOS version 5.1. |
| Android | 4.0 or later versions * video play experience requires Android version 4.1 or later | Android Browser | Supported | Supported |
What desktop browsers support SUNY Blue?
| Operating System | Operating System Version |
| Internet Explorer | 8, 9, and 10 |
| Google Chrome | latest release version |
| Mozilla Firefox | latest release version |
| Apple Safari | latest release version |
How do I make SUNY Blue my homepage?
Please refer to the "How To" document.
Who can customize our Department Site?
Step 1: Make sure you meet the basic requirements to manage a SUNY Blue site. A site manager must have basic computer skills, including the ability to browse the Internet, use Microsoft Word, and understand files, folders, and how to manage both.
Step 2: Determine what you need. IT can provide either a "clean" site, with some starter features and a theme, but no content, or we can work with you to develop a more complete site and train you to maintain it.
Step 3: All departments will need to identify department site owners who will be responsible for all content in the departmental site. Please submit a request form and a team member will be assigned and be in touch. An IT representative will contact you with any questions that come up in the process.
Step 4: Begin managing your site! As a site owner, you will be responsible for building and overseeing your site. You will be able to add content, create lists and apps, and add sub-sites as needed, and IT will be there to assist.
Why can't users see my site without logging in?
By default the sites are not set to allow anonymous access, so IT must create a user for each person who will need access to your site.
How do I manage my alerts?
Go to the page where you want to add or delete an alert -> Select "Page" tab on the top left of the Page -> In the Share & Track section you will select "Alert Me". From there you can either choose "Set an alert on this page" or "Manage my Alerts". When you select "Manage my Alerts" it brings you to a page to manage the list of libraries, files for that site. You can click on " Add Alert" and choose the Libraries or List you'd like to follow. When you select "Set an alert on this page" it brings you to a page where you can manage Alerts based on your preferences. It is preferred that you choose " Send a weekly summary", unless you need to know immediately when someone works on a document/list. In this case you would choose "Send Notification immediately", then click OK.
Following documents and SharePoint sites makes it easy for you to stay abreast of news-feed activity. There’s no need to search for files to check their update status because you automatically receive notifications in your news-feed whenever updates occur.
How do I receive Email alerts?
You can setup SharePoint Email Alerts based on certain conditions. Log in to your SharePoint site and then navigate to the site you wish to be alerted for ->Select "Page" tab on the top left of the Page-> Select "Alert Me" in the Share& Track Section -> Set alert on this page -> There is a section that asks for the Delivery Method you can choose email or Text Message. The email that the alert will be sent to is the one set up with your SharePoint account.
How do I get to my profile to edit certain attributes such as a photo and "About Me" sections?
In any search box on SUNY Blue, type your name, and click on the arrow next to your name. Choose the "People" from the dropdown to do a people search in SUNY Blue. The search results will bring back all users that meet the criteria you have input in the search field. Click on your name to get to your profile. On that page you will see the "edit your profile" image. Once you choose that image, you will be brought to a page to upload your image, and edit certain attributes.
Why is the Org Chart information missing from 'My' profile?
The Org Chart information does not display for the current user logged in, however it will display for all other employee searches.
How to preview the Org chart from the employee directory search?
You can preview the Org Chart by clicking on the employee's name which brings you to their profile page. In the lower left hand column you will find the Org Chart information. For a better graphical view of the Org Chart you might be required to download an updated version of SilverLight. The Org Chart information does not display for the current user logged in, however it will display for all other person searches.
Under "My Settings" why does my Account start with "i:0#.w|" prefix?
This is because SharePoint 2013 only supports Claims-based authentication (the "i:0#.w|" prefix denotes this mode of authentication).
My web site looks wrong and some features are not working.
Web sites based on Windows SharePoint Services work best with IE, Firefox, Chrome, and Safari. If you are using another Web browser or operating system, some pages may not display properly, and some features may not work. Contact WebRequest for help if this happens.
What is a Sharepoint list?
A SharePoint list is a handy tool for sharing contacts, calendar appointments, tasks, or data with team members and site visitors, and provides the underlying structure for organizing information on your site.
How do I share a page?
Click the"page" tab on the top of the page then click "e-mail a link"
Why does nothing happen when I click on an Excel (.xlsx) or PowerPoint (.pptx) document?
If multiple forms of Microsoft products are installed on your machine, it inhibits the functionality of just opening a file from within the browser window. If you are having any issues opening documents within SUNY Blue, you can get the document by downloading it to your computer. Click the ellipsis (three dots) next to a file's name, then click the ellipsis in the box that has opened. You will then be able to select "Download a Copy".
Why can't I upload a document from my iPad?
Collaborating with an iPad in a corporate environment is sometimes challenging, because the ubiquitous tablet hasn't had the same access to SharePoint as laptops and desktops. Sharing a document, then, has meant sending attachments, and iPads were blocked from accessing the vast stores of corporate documents already in SharePoint.
How do I approve a Pre-Travel Request?
If a Pre-Travel Request was submitted to you for approval, you will receive an Email from the "Travel Center" with the subject line of "Tasks - Please approve 'Title of request here'". On the bottom of this Email are step by step directions with a direct link to review the specific task:
To complete this task:
1. Review 'Title of request'.
2. Perform the specific activities required for this task.
3. Use the Open this task button to mark the task as completed. (If you cannot update this task, you might not have access to it.)
How do I log in as a different user or change the user in SUNY Blue?
Choose the "Change User" option on the side navigation. You will be prompted with another "Authentication Required" log in box. Type in the username and password of the account you would like to change to where prompted and click "Ok"
In Internet Explorer you will see:
then choose "Use another account"
In a Firefox Browser you will see:
If you set the SSO setting in your browser, you will not be able to use the “Change User” feature on SUNYBlue in FireFox.
How do I add color for each category on my Calendar?
Color Coding the Calendar in SUNY Blue
Why do I have to log in twice on my iPad and iPhone?
The Safari browser on the iPad and iPhone asks for your log in credentials twice. In order to eliminate this we are recommending that an iPad or iPhone user upgrade to the MOST RECENT Operating system upgrade of iOS 7.0.2 (not just 7.0). We found that with this upgrade, the Safari browser updates and eliminates the bug in the system asking you to log in twice.