FINGER LAKES COMMUNITY COLLEGE

Canandaigua, New York

July 1, 2011

ONE STOP CENTER SPECIALIST- CAMPUS CENTER

This professional position classification and description for One-Stop Center Specialist – Campus Center is newly established on July 1, 2011.

Title:                                       One Stop Center Specialist

Reports to:                             Campus Center Administrator

Type of Appointment:          Twelve Month, Full Time

1.         Qualifications:

A.        Educational Background:  Associates degree; Bachelor’s degree preferred. 

B.        Special Skills:  Minimum of two years full-time experience in direct customer service, preferably in higher education; excellent written, oral, communication, and presentation skills; proven customer service orientation; experience with student information systems (e.g. Datatel); high level proficiency using Microsoft Office products (Word, Excel, PowerPoint, Outlook); strong organizational skills; ability to maintain flexible work schedule to accommodate service demands at the main campus and campus centers, including some evenings and weekends; strong grasp of student, self-service software delivered over the web (e.g. WebAdvisor); ability to work independently to prioritize tasks and problem-solve; ability to function at a high-level in a fast-paced environment. Ability to provide training and advisement in individual and group settings in a team-oriented environment.  Notary public certification required or must be obtained within one (1) year of employment.

2.         General Functions:

The One Stop Specialist is an ambassador for FLCC, serving as the primary point of contact for students and their families with the College, and is an expert in the delivery of enrollment services, both in person and via the phone/email.  The One Stop Specialist represents the following functional areas of the College: Admissions, Registrar’s, Financial Aid, The Center for Advisement, and Bursar providing comprehensive information and guidance to students and families, as well as other enrollment services from other areas of the College. Under the direction of the Campus Center Administrator and/or One Stop Center Director, the One Stop Specialist will participate in ongoing professional development, as well as direct support of cross-training opportunities for other One-Stop Specialists and enrollment services staff.  The One Stop Specialist plays an integral role in the coordination and implementation of enrollment service events occurring at the campus center (e.g. Admissions visitation days, SUNY Financial Aid Days, Registration/Orientation for new students, transfer fairs, financial aid workshops, and scholarship awareness/application events.) The One Stop Specialist will provide advisement and training to students and families related to enrollment services. A flexible schedule is required; evening and weekend hours are to be expected.  Travel to the main campus and campus centers is required.

3.         Essential Functions:

A. Provide complete and direct advisement and assistance to students and their families seeking a wide-range of enrollment services at the College and the Campus Centers traditionally offered through Financial Aid, Admissions, Registrar, Bursar, and Center for Advisement, both in person and via phone/email; make referrals to other offices only when necessary.

B. Organize and actively participate in the delivery of Financial Aid, Admissions, and Registration/Orientation workshops and information sessions for groups of students and their families.

C. Provide administrative support for the Victor Administrator and the Center; supervise and instruct work-study students in the completion of necessary administrative/clerical duties.

D. Participate in ongoing professional development activities sponsored by the One Stop Center Director and others to promote personal/professional growth and awareness of best practices in higher education.

E. Facilitate and provide professional development opportunities for colleagues on topics pertaining to enrollment functions.

F. Train students individually, or in groups, in utilizing web based services, such as FLCC student email, WebAdvisor, and ANGEL.

G. Coordinate, train, and facilitate the use of technology (e.g. Datatel Communication Management software, Call-Em-All, OnBase scanning software) for initiatives directed at streamlining communication with students who access Financial Aid, Admissions, Registrar, Bursar, and Center for Advisement services.

H. Initiate contact and/or follow-up with students and families to support enrollment service functions.

I. Offer suggestions for continuous quality/process improvement to the Campus Center Administrator and One Stop Center Director.

J. Other duties as assigned to facilitate an effective and efficient student-centered service environment.

Approved by:

___________________________________                          ___________________

Director of Human Resources                                                 Date

___________________________________                          ___________________

Vice President of Enrollment Management                              Date