BANNER  SUPPORT SPECIALIST

DEPARTMENT:     Information Technology

APPOINTMENT:   12 Months     (Administrative/Professional, Grade 5)

REPORTS TO:        Director of Information Technology

GENERAL FUNCTIONS:

Under the direction of the Director of Information Technology, the Banner Support Specialist will be responsible for designing, creating, and maintaining procedures, scripts, and functions for Banner and related information systems. Additionally, the Banner Support Specialist provides functional users with training, integration, troubleshooting, and reporting for these systems.

  1.    Provides support and supplemental training to functional offices for SCT Banner

          Core Modules.

  2.    Provides support and supplemental training to functional offices for third party

          applications including e-print, i-payment and On-Base document imaging.

  3.    Provides support and supplemental training to functional offices for self service reporting through the SQL reporting tools and adopted data warehousing strategies.

  4.    Maintains understanding of new Banner releases and provides supplemental training

          and advice and information to technical and functional personnel within the college

          as needed.

  5.    Assists the Banner Implementation team with research and analysis of current Cayuga

          reporting requirements and departmental reporting needs.

  6.    Provides support and training for any local systems developed to enhance

         information systems.

  7.    Assists the Banner technical team and programming staff with the analysis of issues

         and other tasks as needed for the Banner conversion and implementation.

  8.    Performs other duties as assigned.

BANNER FUNCTIONAL SUPPORT SPECIALIST                           Page 2

QUALIFICATIONS:

 1. Associates Degree in Computer Science or closely related field required, Bachelor’s Degree in computer science or closely related field preferred.

 2. Knowledge of computer programming required with C and Java languages preferred.

 3. Training or experience in ORACLE based products and working knowledge of SQL and PL/SQL is highly preferred.

 4. Working knowledge of Linux or UNIX and Windows operating systems preferred.

 5. Ability to work with users who are not technically skilled.

 6. Commitment to the mission of the comprehensive community college.

 7. Demonstrated organizational and interpersonal skills with a strong customer service orientation and the ability to work with a diverse group of people in a collegiate environment.

 8. Ability to work a flexible schedule, including some evenings and weekends.