SUNYNet Technology Services

SUNYNet Intranet on Other ISP

Memorandum of Understanding for SUNY Intranet Other ISP

Scope of This Agreement

This Memorandum of Understanding (herein called Agreement)defines a service relationship between the networking office of a SUNY institution (herein called Subscriber) and SUNYNet Technology Services, an office within SUNY System Administration in Albany (herein called SUNYNet). The Agreement authorizes SUNYNet, to acquire networking equipment on behalf of the Subscriber and to operate it on the Subscriber's premises.

Service Description

In this variation of "SUNY Intranet Service", the Subscriber, instead of SUNYNet, manages the Internet service over which SUNYNet delivers SUNY-to-SUNY communications for special networked applications in the University. Here, the Subscriber's Internet Service Provider (ISP) is different from the standard ISP for SUNY Intranet Service. SUNYNet operates an intranet router on the Subscriber's premises to provide encryption and tunneling for defined SUNY-to-SUNY communications and to perform packet marking for application priority when needed.

SUNYNet's Responsibility

• Purchase, install, configure, and maintain a router (herein called SUNYNet Router) on the Subscriber's premises that will provide encryption and tunneling for intranet communications and perform packet marking for application priority when needed. SUNYNet will use distributors and maintenance services, as needed, for installation and ongoing maintenance.
• With the help of the Subscriber, determine the LAN-to-WAN routing, encapsulation, and encryption to be configured in the SUNYNet Router.
• Monitor the availability of the service.

Subscriber's Responsibility

• Maintain and manage Internet access that accommodates the Subscriber's intranet applications.
• Provide space and power for the SUNYNet Router near to the ISP's router.
• Provide an Ethernet connection on the Subscriber's LAN for the SUNYNet Router, based on LAN-to-WAN routing configuration.
• If possible, make bandwidth utilization statistics for the line available to SUNYNet.
• Work with SUNYNet and application providers to determine the LAN-to-WAN routing, encapsulation, and encryption to be configured in the SUNYNet Router.
• Troubleshoot end-to-end intranet service problems with the help of the ISP and SUNYNet as appropriate.

Demarcation Points

The following two lines depict the points of demarcations (demarcs) for determining responsibility and work domains within the service offered under the Agreement. The Subscriber-to-SUNYNet interface, demarcS, is an Ethernet interface of the SUNYNet Router. The Subscriber-to-ISP interface, demarcA, is an Ethernet interface of the ISP Router

[ Subscriber LAN router ] ---- demarcS [ SUNYNet Router ]
[ Subscriber LAN router ] ----------------------------------- demarcA [ISP Router] ----- [ISP's Internet]

SUNYNet's work domain starts at demarcS and extends to the right.
ISP's work domain starts at demarcA and extends to the right.
Subscriber's work domain is to the left of both demarcS and demarcA and includes the coordination of the ISP and SUNYNet.

CONTACT

Kevin T. Stillman, Manager of Network Planning
Phone: 518-443-5815

SUNYNet Technology Services
State University Plaza
Albany, New York 12246

(revision 3.0)