SUNY Administration User Services

User Services - Frequently Asked Questions - Telephone

1. What are the tasks I need to know to use my new Cisco IP phone?

2. How do you use Cisco Unified Meetingplace Express (formerly Cisco Conference Calling)?

3. View the original IP Telephone Training Presentation?

4. How do you send and receive faxes with the new VoIP Fax system?

1. What are the tasks I need to know to use my new Cisco IP phone?

Transferring a Call:

• Press Trnsfer.
• Dial the number.
• After hearing the ring press Trnsfer.
• Hang up.

Forwarding Incoming Calls:

• Press CfwdAll.
• Dial the number to forward to.
• To cancel press CfwdAll.

Put a Call on Hold:

• Press Hold.
• To return press Resume or the Line button.

Conference Calls:

• Press More.
• Then press Confrn.
• Dial the next number and once connected press Confrn.
• Press RmLstCl to drop the last caller. Be sure to remove all callers in your conference.

Call Pickup:

• Press Speaker.
• Press More.
• Press Pickup.
• Your phone will ring for you to pickup.

Change Ring Sound:

• Press Settings.
• Scroll to select Ring Type.
• Press Select.
• Scroll to select one and press Play.
• Press Select and OK then press Save.

Voice Mail Shortcuts:

While listening to the Main Menu press:

• 41:   Change greeting.
• 412: Toggle alternate greeting.
• 431: Change password.
• 432: Change recorded name.

While listening to a message press:

• #:     Skip to next message.
• #3:   Skip and delete message.
• #4:   Skip and reply to message.
• #42: Skip and reply to all.
• #5:   Skip and forward message.
• #6:   Skip and save as new.
• #9:   Skip and play properties.
• ##:   Skip and save as is.

Cisco IP Phone Cheat Sheet *

2. How do you use Cisco Unified Meetingplace Express (formerly Cisco Conference Calling)?

Cisco Unified Meetingplace Express Instructions *
Cisco Unified Meetingplace Express Instructions

3. View the original IP Telephone Training Presentation?

SUNY Plaza IP Telephone Training Presentation *
SUNY Plaza IP Telephone Training Presentation

4. How do you send and receive faxes with the new VoIP Fax system?

SUNY Plaza IP Telephone Training Presentation *
SUNY Plaza IP Telephone Training Presentation