Cisco IP Telephone End User Training State University Plaza Cisco IP Telephony/CallManagerInstallation Topics Covered General Information and Dialing Plan Features of the IP Telephones Basic Use of the IP Telephones Advanced Features XML Services Customizing your Phone Unified Messaging (Voicemail) Further Information & Reference Resources General Dialing Info Dial �9�for an outside line. �06�is no longer necessary for long distance calls. In case of an emergency, contact Public Safety at 5500 or call police/fire/ambulance at 9911. Fax machines, modems, and other analog lines will not be converted to the new system �you must dial 9,443-5xxx when calling from/to these devices. Internal Calling All extensions and internal calls are now 4 digits, rather than 3. More offices are reachable using this 4-digit dialing: 5xxx and 1xxx �System Administration 25xx �Construction Fund 6xxx and 7xxx �Research Foundation 48xx and 3xxx �Steuben/Kenmore Buildings The 443-5xxx numbers not located immediately in this complex, such as those at the Kemore/Steuben buildings, can be dialed with 5 digits as: 8-5xxx Features and Benefits Full-featured Telephone Functionality similar to modern cell phones Provides voice communication over an IP network Integrated with the new high-speed LAN infrastructure Phone number moves with phone Additional Features Polycom�Speakerphone Call Forward Interactive Directory linked to Outlook Conference Calling: Scheduled and Ad-Hoc Message Waiting Indicator Basic Use of the IP Telephones Connecting the IP Telephone Adjusting the height of the Footstand Placing a Call Answering an Incoming Call Ending a Call Connecting the Phone Connect an Ethernet cable from the wall to the 10/100 Switch Port(middle jack) on the phone Connect the handset and optional headset to their respective ports Connect an Ethernet cable from the 10/100 PC Port(right side jack) to your computer. Adjusting the Footstand Push in the footstandadjustment knob on the right-hand side of the phone. With the button depressed, adjust the footstandto the desired angle. Release the footstandadjustment knob Placing a Call Lift the Handsetand dial the number. Press a Linebutton and dial the number. Press the Speakerbutton and dial the number. Cell phone style dialing is also available: Dial first and then lift the handset Allows you to �backspace�if you make a mistake in the number Answering an Incoming Call Lift the Handset. Press the Speaker button. Press the ringing line�s Linebutton. Ending a Call Hang up the Handset. Press the Speaker button (while on speaker). Press the EndCallsoftkey. Advanced Features Transferring Calls Forwarding All Calls Placing a Call on Hold Muting Ad-Hoc Conference Calls Call Pickup Redialing the Last Number Transferring Calls To transfer a call to another phone, press the Trnsfersoft key (This will put the caller on hold automatically) Dial the number to which you are transferring the call When you hear ringing press Trnsferagain (blind), or when the party answers, announce the call and press Trnsfer(supervised) Hang up to end your part of the call and complete the transfer. Forwarding all of your incoming calls Press the CFwdAllsoft key Dial the number to which you want to forward all calls: Remember the �9�for outside number Press the Messages key to forward directly to Voicemail To cancel the forwarding of all calls, simply press the CFwdAllsoft key 1. 2.Note: An animated icon in the upper right corner of the LCD will indicate that your line is forwarded Placing a call on hold During a call, press the Holdsoft key. The caller will hear music. To return to the call, press either: The Resume soft key The Linebutton for the line with the held call 1.Note: For Multi-line phones, simply toggling between the lines using the Line buttons will automatically put the caller on hold and resume the call. Muting your microphone During a call, press the Mute button. To release the mute, press the Mute button again. Ad-Hoc Conference Calls (3-Way Calling) During a call, press the Moresoft key and then the Confrnsoft key. This opens a new line while placing the other party(ies) on hold. Place another call. When the call connects, announce the conference and press the Confrnsoft key again to add the new party to the call. Repeat the first three steps to add another caller. The last caller added to the conference can be dropped with the RmLstCsoft key. Ad-Hoc Conferencing �Important Notes Only the conference call initiator can add more callers. When three or more people are on a conference, when adding more callers, the participants on hold cantalk to each other. Outside callers (local and long distance) can be added to calls if necessary. Just remember to dial �9�. When the conference call initiator hangs up, the conferees are still able to talk to each other. Be careful if you have a long distance caller on the call on your dime! Call Pickup As a phone rings within your department, press the Speaker key. When you hear dial tone, press the More soft key, followed by the PickUpsoft key. The call will then start ringing at your phone, once it starts ringing you may answer as usual. 1.Note: If more than one phone is ringing within the department, the one that has been ringing the longest will be the call transferred to your phone. Redialing Lift the Handset and press the Redial soft key 1.--OR -- Press only the Redial soft key to place the call by speakerphone. XML Services Accessing Online Help Using Call History Accessing the Interactive Directory (Outlook Global Address List) Accessing the Online Help Press the ? button and then press any key to display help for that key. Press the ? button twice quickly to display information about the current feature. Using the Call History Press the Directories button to display the directory menu 1.Missed Calls 2.Received Calls 3.Placed Calls 4. Use the Scroll buttons to choose the directory you want to access and then press the Selectsoft key. Use the Scroll key to highlight the desired number then lift the Handset or press the Dialsoft key to call that number. 1.Note: You may use the EditDialsoft key to add a �9�or other digits for an outside line. Accessing the Interactive Directory (Outlook GAL) Press the Directories button to display the directory menu. Use the Scroll key to highlight the desired department�s directory and then press the Selectsoft key. Using the number pad, type the first several letters of the desired name and press the Searchsoft key. Use the Scroll key to select among the results then lift the Handsetor press the Dialsoft key to call the chosen number. Customizing Your Phone Changing the handset and speaker volume Adjusting the ringer volume Selecting a custom ring tone Adjusting the handset and speaker volume During a call, press the Volumekey to increase or decrease the volume of your Handset, Speakerphone, or Headset. To save the volume setting, press the Savesoft key while the volume slider is still displayed on the screen. Note: You can also adjust the volume while on a call without saving changes. This is useful for occasional loud or soft-spoken calls. Adjusting the ringer volume While the phone is not on a call, press the Up Volume orDown Volumekeys until the ringer plays at the desired level. Selecting a custom ring tone Press the Settingsbutton. Use the Scrollkeys to highlight Ring Typein the Settings menu, then press Select. You will see a list consisting of the possible ringers: Default Ring�The ring which is chosen if you have not specified a �per line�ringer. Per Line Ringers�Custom ringers which can be set for each line appearance on your phone. Use the Scrollkeys and Selectbutton to choose the ring you want to change. Use the Scroll keys to choose among the various ring tones: To preview a ringer, press the Playsoft key. To choose the selected ringer, press Select When you are finished, press the Oksoft key To exit, press the Exitsoft key until the screen returns to its default state. Unified Messaging Description of Features Voicemail Indicators Accessing Your Messages First-Time Setup Navigating the Unity Menus Transferring directly to Voicemail Description of Unified Messaging Features Unified Messaging at SUNY allows you to manage both voicemail and email messages from the same interfaces. Voicemails are displayed in your Microsoft Outlook Inbox, and can be filtered or managed just like emails. Emails can be read back to you when you call to check your voicemail. Overall: Management of voicemail and email from either interface Voicemail Indicators The red light on the handset will illuminate when you have new voice messages. The status line on the phone�s LCD screen will state that you have new voicemail. Your Microsoft Outlook Inbox will show the voicemail as an unread message. Accessing the Unity Inbox From your phone: Press the Messages key Enter your voicemail PIN followed by # From other phones: At SUP, dial the Unity extension: 1101 Outside, dial the full Unity number: 518-320-1101 When prompted, enter your 4-digit extension(your �ID�) followed by the # key At the next prompt, enter your password followed by # Follow the voice prompts Initial Unity Setup When prompted, enter the initial password of: 12345 You must complete the �enrollment�procedure the first time you access the Unity messaging system. Follow the voice prompts to configure your voicemail. You will have to: Record your name. Press # to end recording. Record your personal greeting. Press # to end recording Set a permanent password. This can neither be your phone number, the default password, nor something trivial (i.e. 1111) Navigating Unity �Main Menu Structure 1: Hear New Messages 1: Voicemail 2: Email 2: Send Messages 3: Listen to Old Messages 1: Listen to the messages 1: Voicemail 2: Email 2: Empty Deleted Items Folder 4: Setup and Password Options Note: To �go back�or cancel at any time within Unity, press the * key. Navigating Unity �Individual Message Controls 1: Repeat the message 2: Save the message In Outlook: Marks it as �Read� 3: Delete the message In Outlook: Moves it to the �Deleted Items�folder 4: Reply to the message 5: Forward the message 6: Mark the message as �New� In Outlook: Marks it as �Unread� 7: Move backward within the message 8: Pause the message 9: Hear the message properties Sender, Time/Date Stamp, Priority Navigating Unity �Setup Option Shortcuts Access setup by choosing �4�from the Main Menu Change Greetings: 1,1 Change Password: 3,1 Change Recorded Name: 3,2 Transferring Callers Directly to Voicemail To go directly in to a user�s voicemail, dial * and then the user�s 4-digit extension. To send a call directly to any voicemail, simply �blind transfer�the call to * as: Press the Trnsfersoft key. Dial *. When you hear ringing or the greeting press Trnsferagain. Hang up. Online References for Further Information 7960G 6-Line Phone Tutorial http://voip1.rfc.rfsuny.org/go/7960tutorial.asp 7940G 2-Line Phone Tutorial http://voip1.rfc.rfsuny.org/go/7940tutorial.asp Unity Voicemail User Guide http://voip1.rfc.rfsuny.org/go/unityguide.asp Unity Pocket Reference Guide http://voip1.rfc.rfsuny.org/go/unitypocket.asp